Start with the decisions and the work. Use rules, workflows, AI, and agents according to what the process actually needs.
Read the guideBetter questions.
Better decisions.
Practical writing for operations leaders weighing custom software, AI, and automation. Start with the work, understand the tradeoffs, and decide what is worth building.
Define a baseline, account for the work that remains, and distinguish a useful estimate from a measured result.
Read the guideA working demonstration answers a focused question. An operational system also needs owners, controls, failure handling, and a measured rollout.
Read the guideFind a useful
starting point.
Use the free Opportunity Scorecard to look at a workflow’s effort, frequency, consistency, data, exceptions, and potential value.
Open the printable scorecard